Who this policy applies to

This policy applies to Northbound Jiu-Jitsu Academy and the website at v1.northboundjiujitsu.com. It covers visitors, adults requesting a trial class, parents or guardians asking about kids classes, and anyone who contacts us through the site.

Personal information we collect

We may collect contact details such as your name, email address, and phone number.

When you request a trial class, we may collect program interest, experience level, preferred class time, and questions you choose to send us.

For kids class inquiries, we collect parent or guardian contact details first. We may ask for limited child information, such as age or class fit, only when it helps us recommend a safe and appropriate first class.

Like most websites, we may collect technical information such as browser, device, approximate location from IP address, pages viewed, referral source, UTM campaign data, and cookie identifiers.

How we use personal information

We use personal information to respond to inquiries, help choose the right first class, schedule or confirm trial visits, send class reminders, answer questions, operate the website, improve our services, measure advertising and website performance, prevent misuse, and meet legal obligations.

Consent and messages

We collect, use, and disclose personal information with your consent or as otherwise permitted by law.

If we send promotional email or SMS messages, we will do so with consent where required and include a way to unsubscribe. Transactional messages about a class request, booking, reminder, or direct inquiry are used to provide the service you requested.

You can withdraw consent for optional marketing messages at any time by using the unsubscribe instructions in the message or by contacting us.

Cookies, analytics, and advertising tools

The website may use cookies and similar technologies to make the site work, understand how visitors use it, measure campaigns, and improve advertising relevance.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled. If we use remarketing or other non-essential tracking tools, we will use the consent tools required by applicable law.

Sharing with service providers

We may share personal information with service providers that help us operate the website and the academy, including WordPress hosting, form tools, email or SMS systems, booking or CRM tools, analytics providers, advertising platforms, and professional advisers.

Some service providers may process information outside Quebec or Canada. When that happens, information may be subject to the laws of the place where it is processed.

We do not sell personal information.

Children’s information

For kids classes, we collect only the information reasonably needed to answer parent or guardian questions, recommend the right class, and support a safe first visit.

Parents or guardians can contact us to access, correct, or request deletion of their child’s information, subject to legal and operational requirements.

Retention and security

We keep personal information only as long as reasonably needed for the purposes described in this policy, to manage the relationship with you, or to meet legal, accounting, and operational requirements.

We use reasonable safeguards to protect personal information. No website, email system, or internet transmission is completely secure, so please avoid sending sensitive information through forms unless it is necessary.

Your rights

You may request access to personal information we hold about you, ask us to correct it, withdraw consent where applicable, or ask us to delete information when permitted by law.

To make a privacy request, contact us at the email below. We may need to verify your identity before responding.

Changes to this policy

We may update this policy as our website, tools, or legal obligations change. The updated date at the top of the page shows when this policy was last revised.

Contact

For privacy questions or requests, contact Northbound Jiu-Jitsu Academy at info@northboundjiujitsu.com.